Stop creating new things. Start focusing on the things that are not working.
Gunilla
I am so thankful for everything you do and the mail support team is wonderful. But I would suggest you pause creating new features for a while, when there are so many things that could work so much better.
For exemple: The student-teacher private communication in assignments hasn't been working for a year.
Next example: I spent a lot of time emailing to Zenler support about the app menu, putting the courses in the order I want the students to see them. Ten emails back and forth, and when I started to write about it here as feedback, I noticed there was a post about it here from over a year ago. I think it shouldn't take that long. But I understand you have a lot on your plate.
I would strongly recommend you to start focusing on all the posts here, before you start making up new things (e.g. time for live-support-Zooms. Spend those hours on fixing the little things that many people are asking for (for a month or so) instead of spending time on one single user at the time. Here, there are 40 users who has voted for something and they are patiently waiting, for years and years.
I think everyone would be soooo happy if we saw "COMPLETE" on many more of the posts. I think the email support team would not need to answer that many emails.
Just a suggestion. <3
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Ariele
Thank you for this. I also think this is really important and will help to reduce churn. An emphasis on usability will generally reduce customer frustration and reduce the need for frequent live support sessions.
Some other concrete examples:
- email broadcasts (allow users to create their own templates or auto-populate with logo / social media links, make sure the saving mechanism works -- multiple emails if i hit the back button have lost all content); Reliability here is quite essential to businesses so should be improved or abandoned (would be sad) if not possible to bring to a higher standard.
- page editor is outdated,
- page templates are outdated.
- Community update is much improved (prettier, more fun) vs. pre-2025, but is honestly not particularly user friendly the way it brings in every lesson discussion in a way that looks like a separate community.
I agree it would be a good feeling if even the small feedback tasks here could get tackled one by one and get pumped out. And if we had more consistent responses by developers and collation of feedback on this site. It would build confidence.
Thank you for bringing this up.