Simple Password Reset Procedure:
Malcolm
By far the biggest frustration with my many students is when they try to reset a password. They simply cannot understand the concept of "copy and paste this link into browser"
Every other site uses a simple "enter your email and request a reset"
Then they can click a reset link from their inbox. Very quick and effective.
Please consider revamping this procedure.
Log In
Farah
Yes, and the worst part is students who already have a newzenler account. When they're not logged into their account and want to purchase a new course, they have to log in to the newzenler platform, and then their password doesn't work. They ask for a reset, and then they can't create a new password.
This poses a big risk of losing customers because some write to me and struggle. But many give up, thinking, "This wasn't meant to be for me."
Are you on the case?
Iréne Ödmark-Hall
Yes, pleeeze! And also make the discreet little link Forgot your password? bigger and bolder, now people hardly see it. Haven’t been able to change that myself.